Last updated: September 16, 2026.
Factory-sealed products
Factory-sealed Pokémon TCG and other trading-card products may show minor manufacturing, distribution, shipping, or shelf wear. Unless a listing specifically states otherwise, ordinary cosmetic wear to outer packaging is not a guarantee that the contents are damaged.
Diamond Hill TCG cannot guarantee pack contents, pull rates, card centering, print quality, card condition inside sealed packaging, grading results, or future market value. Once a sealed product is opened, it is final sale unless the wrong item was sent or the product arrived damaged.
Raw singles and graded slabs
Individual cards and graded slabs are final sale unless the wrong item was sent or the item arrived damaged. Review listing photos and descriptions before ordering. Condition descriptions are good-faith opinions and are not promises of a particular grade. A grade assigned by a third-party grading company is that company’s determination, not a guarantee by Diamond Hill TCG.
Images and variations
When a listing shows the exact card or slab being sold, the photographed item controls, subject to reasonable differences caused by lighting, camera settings, and screens. When a listing uses a representative product image, packaging artwork or minor factory details may vary while the listed product remains the same.
Pre-orders
Release dates, product configurations, and allocations are controlled by manufacturers and distributors and may change. A pre-order may be cancelled only before fulfillment begins or inventory is specifically committed to the order. Once fulfillment begins or inventory is committed, the pre-order is final except as required by law or when Diamond Hill TCG cannot fulfill it.
Placing a pre-order does not guarantee that a manufacturer or distributor will supply the full expected allocation. If Diamond Hill TCG cannot fulfill an item, the affected item will be refunded to the original payment method.
Order quantity and resale activity
We may apply reasonable quantity limits or cancel duplicate, suspicious, automated, or fraudulent orders when necessary to protect inventory availability and store operations. Any captured payment for a cancelled item will be refunded to the original payment method.
Damage or wrong-item claims
If an item arrives damaged or is not the item ordered, contact us as soon as possible and keep the product, shipping container, label, and all packing materials. Clear photos may be required so the claim can be reviewed. Do not open a sealed item after discovering visible damage or an incorrect product unless we instruct you to do so.
Policy relationship
This policy supplements the Refund and Returns Policy, Shipping Policy, and Terms and Conditions. If the policies conflict, applicable law and the more specific product rule will control.