Last updated: September 16, 2026.
Overview
Diamond Hill TCG respects your privacy. This policy explains what information may be collected when you visit our website, place an order, create an account, submit a review, contact us, or submit a collection for sale or trade.
Information we collect
- Contact and account information, such as your name, email address, telephone number, billing address, shipping address, and account login details.
- Order information, including products purchased, order history, shipping selections, and transaction status.
- Payment-related information needed to process a transaction. Card details are processed by the selected payment provider and are not stored in full by Diamond Hill TCG.
- Information submitted through our Contact, Reviews, and Sell/Trade forms, including messages, Collectr links, collection descriptions, photos, and other files you choose to provide.
- Technical information such as IP address, browser type, device information, cookies, and website activity used for security, fraud prevention, analytics, and site operation.
How we use information
- Process and fulfill orders, payments, returns, refunds, and customer-service requests.
- Send transactional notices about orders, accounts, and form submissions.
- Review collection purchase or trade requests and moderate customer reviews.
- Prevent fraud, spam, abuse, and security incidents.
- Maintain, troubleshoot, and improve the website and store.
- Comply with accounting, tax, legal, and regulatory requirements.
Payments and service providers
Our store uses WordPress and WooCommerce. Payments may be processed by WooPayments and the payment methods displayed at checkout. We may also use hosting, email, shipping, analytics, fraud-prevention, and form-processing providers when necessary to operate the store. These providers receive only the information reasonably needed to provide their services and handle information under their own terms and privacy practices.
Cookies
Cookies and similar technologies may be used to keep the cart and checkout working, remember preferences, maintain account sessions, protect forms, measure site performance, and prevent fraud. You can control many cookies through your browser, but disabling essential cookies may prevent parts of the store from functioning.
Reviews, forms, and uploaded files
Information submitted through public review features may be displayed after approval. Do not submit sensitive personal information in a review. Photos and files submitted through Sell/Trade or Contact forms are used to evaluate or respond to the request and should not contain unnecessary personal or location data.
Retention
We retain order, payment-status, tax, customer-service, fraud-prevention, and account records for as long as reasonably necessary for business, legal, accounting, and security purposes. Form submissions and reviews may be retained while they remain relevant to the request or store records. Retention periods may vary depending on legal requirements and operational needs.
Your choices and requests
You may request access to, correction of, or deletion of personal information we control, subject to legal, accounting, fraud-prevention, and transaction-record obligations. To make a privacy request, use the contact information shown on our Contact page. We may need to verify your identity before completing a request.
Security
We use reasonable administrative and technical safeguards intended to protect information. No online system or transmission method can be guaranteed completely secure.
Children’s privacy
This store is not intended to knowingly collect personal information from children without the involvement of a parent or legal guardian. If you believe a child has submitted personal information, please contact us so the situation can be reviewed.
Policy updates
We may update this policy as the store, services, or legal requirements change. The latest version will be posted on this page with an updated effective date.
Contact
Questions or privacy requests may be submitted through the Diamond Hill TCG Contact page.