Last updated: September 16, 2026.
Return window
Eligible items may be requested for return within 14 days after delivery. A return must be approved before it is sent back. Use the contact information on our Contact page and include your order number and the reason for the request.
Eligible returns
Unopened sealed products may be eligible for return when they are in their original condition, with factory seals, wrap, packaging, accessories, promotional items, and included contents intact. Returned products must be safely packaged and received in the same condition in which they were delivered.
Final-sale products
- Opened Pokémon Trading Card Game products and other opened sealed products.
- Individual trading cards, including raw singles.
- Graded cards and slabs.
- Products altered, used, damaged after delivery, missing contents, or returned without their original packaging or factory seals.
Final-sale restrictions do not apply when Diamond Hill TCG sent the wrong item or the item arrived damaged. Nothing in this policy limits rights that cannot legally be waived.
Trading-card and sealed-product condition
Factory packaging may have minor manufacturing, shipping, or shelf wear. The contents, pull rates, card centering, print quality, grading outcomes, and collectible value of factory-sealed products are controlled by the manufacturer and cannot be guaranteed. Opening a product confirms acceptance of the sealed product and makes it final sale except when the wrong product was sent or it arrived damaged.
Wrong or damaged items
Contact us as soon as possible if an order arrives damaged or contains the wrong item. Include the order number and clear photos of the shipping package, label, protective packing, product, factory seal, and damage when applicable. Keep all packaging and contents until we provide instructions. We will review the claim and, when approved, arrange an appropriate replacement, refund, or other resolution based on availability and the circumstances.
Pre-orders and cancellations
A pre-order may be cancelled only before the order has entered fulfillment or inventory has been specifically committed to the order. Once fulfillment begins or inventory is committed, the pre-order is final and cannot be cancelled. Manufacturer and distributor release dates and allocations may change. If Diamond Hill TCG cannot fulfill a pre-order, the affected item will be refunded.
Return shipping
For an approved return that is not caused by our error or shipping damage, the customer is responsible for return shipping and for ensuring the item reaches us safely. Original shipping charges are not refundable in those cases. A trackable shipping method and appropriate insurance are recommended. For an approved wrong-item or damage claim, we will provide instructions for the return or resolution.
Inspection and refunds
Returned items are inspected before a refund is approved. A return that does not meet this policy may be declined. Approved refunds are issued to the original payment method. Financial institutions may require additional time to post a completed refund.
Exchanges
Direct exchanges depend on product availability. When an exchange is unavailable, an approved return may be refunded to the original payment method so a new order can be placed.
Questions
Use the Diamond Hill TCG Contact page before returning an item or if you have questions about eligibility.